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Payment Methods: Google Checkout and Paypal and credit cards are accepted.  Money orders are accepted for domestic Lay-A-Ways and  domestic lay-a-ways only.


Shipment Speed and Method:USPS Priority Mail is used for shipping all items, except for books which are shipped via first class or media mail. Priority mail takes 2-3 business days to arrive on average. Media mail takes 2-9 business days.



Refunds: Unless an item arrives defective or meets the requirements for our authenticity guarantee, we do not issue refunds under any circumstances. If an item arrives damaged we must be contacted by email  by the second day after your product's arrival so that a representative can give you a RAM and approve the return. Please be sure to include in your e-mail what it is that is defective about the item. The day of your item's arrival is counted as the first day. All returns must be received by the 7th day after the product's arrival.

The RAM should be written on a piece of paper and placed inside the package. If a packages arrives without a RAM a refund will not be issued. Funds will be returned the same way that they were give. Shipping fees are not refunded and are the responsibility of the buyer. Additionally, all items must be returned with all of the materials with which they were sent or a refund will not be given (i.e. boxes, instruction manuals, tags).

Any deviation from ANY of these requirements and a refund will not be given.



Authenticity guarantee: All  brand name items are guaranteed to be authentic or you can return them for 3x the money you paid. All jewelry items are guaranteed to be made of the materials in their respective listings--gold, silver, diamond, emerald, zirconium, etc--or you may return them for 3x the money you paid.

In order to return an item that you feel isn't authentic you must provide proof of inauthenticity.

In the case of clothing and accessories, you must carry them to their respective maker or distributor and get written and certified proof from them that the item is inauthentic. You must obtain two copies of this proof from them. One copy will be Jewelry City And More and one will be for yourself.  For example, if you believe a  COACH bag to be inauthentic you must take it to a COACH store (or a retail store such as Nordstrom) and get written proof of it's inathenticity.  If the item is found to be inauthentic upon their examination, you are to place one of the written copies in a package with the item and return it to us. Upon receiving the package we will return you 3x the money you paid. If there are fees associated with proving the inauthencity of an item, you are responsible for the fees. We must be notified via e-mail of  your belief that the item is inauthentic and your intention to have it examined and returned, if found inauthentic by the second day of the items arrival. All clothing and accessories must be returned within 7 days after their arrival.

In the case of jewelry, you must send the item to a private, certified jeweler (GIA or EGL ) and have them examine and provide two copies of the items inauthenticity. One copy is to be sent to us along with the item and upon receiving it we will refund you 3x your money. Any fees associated with having the jewelry examined and obtaining copies of its evaluation are your responsibility. We must be notified of  your belief that the item is inauthentic via e-mail and your intention to have it examined and returned, if found inauthentic by the second day of the items arrival. All jewelry items must be returned within 14 days after their arrival.

If these requirements are not met an item will not be accepted and a refund will not be given.

It should also be noted that Jewelry City And More keeps a record of all purchases and naturally has receipts to prove authenticity.
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